Privacy Policy

Introduction

Shantyman Forge LLC ("we," "our," or "us") operates the Squawkbox equipment monitoring service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Account Information

When you create an account or are added as a contact, we collect:

• Name and email address
• Phone number (for SMS alerts)
• Organization and facility information

Equipment Data

Our monitoring devices collect operational data from connected equipment, including:

• Sensor readings (temperature, pressure, water levels)
• Alarm states and equipment status
• Operational timestamps

Usage Data

We automatically collect certain information when you access our web portal:

• Browser type and version
• Pages visited and time spent
• IP address

How We Use Your Information

We use the information we collect to:

• Provide and maintain our monitoring services
• Send SMS and email alerts when equipment alarms trigger
• Allow you to access equipment status and historical data
• Respond to your inquiries and support requests
• Improve our services and develop new features
• Comply with legal obligations

SMS Alerts

If you are added as an alert contact, you will receive SMS messages when equipment alarms are triggered. These are transactional messages related to the monitoring service, not marketing communications.

You may opt out of SMS alerts at any time by:

• Replying STOP to any alert message
• Requesting removal through your facility manager or account administrator
• Contacting us at hello@squawkboxalarms.com

Standard message and data rates may apply. Alert frequency depends on equipment conditions.

Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our services (cloud hosting, SMS delivery)
• Your Organization: Account administrators can view contact information for users in their organization
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS)
• Secure authentication for portal access
• Access controls limiting who can view your data

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. Equipment data is retained according to your service agreement. You may request deletion of your personal information by contacting us.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Opt-out of certain data uses

To exercise these rights, contact us at hello@squawkboxalarms.com.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Shantyman Forge LLC
Email: hello@squawkboxalarms.com